About The Authors
Rob Fite
Rob Fite is Vice President of Receivables Management Solutions for the LexisNexis®, and brings with him nearly 20 years of experience in the fields of collections, credit, and risk management.
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Tom Sizer
Tom Sizer is Director of Receivables Management Product Management at LexisNexis®.
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Linda Straub Jones
Linda Straub Jones is the Bankruptcy Product Consultant for the LexisNexis Banko products at LexisNexis and has over 25 years experience in the credit/collections space.
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Mike Dozier
Mike Dozier is a Product Consultant at LexisNexis with 25 years of collections experience, responsible for developing solutions for the collections and recovery industry.
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Denise Cross
Denise Cross is a Senior Vertical Solutions Consultant at LexisNexis with over 24 years of collections operations experience and her primary focus is workflow analysis and design.
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David Noll
David Noll is a Product Manager responsible for developing Batch Solutions for the Collections and Recovery Industry at LexisNexis.
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Patrick Lunsford
Patrick is the senior editor of insideARM.com. Patrick edits the ARM insider and all content appearing on insideARM.com.
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Category Archives: Market Trends and Analysis
An Altered Landscape
With the economy still in flux, the receivables management industry is adjusting to a new norm. The economic downturn that began in 2008 dramatically changed the lives of consumers and the future of many businesses. It also significantly altered the [...]
Asset Class Diversification Doesn’t Come Over Night
With the volume drought in the credit card sector in full swing, a common theme among credit card focused debt collection agencies is the concept of diversifying into other debt classes, such as auto or student loans. The thought is [...]
Identifying Debtor Types for Collection Efforts
There has been much debate about the role consumers have played in the decline in outstanding credit card debt. While the conventional wisdom of the past few years has said that extraordinarily high levels of bank charge-offs drove the decrease, [...]
Reaping the Benefits of a Bankruptcy Management Program
Developing and committing to an effective Bankruptcy Management Program provides organizations the ability to anticipate bankruptcies before they happen. Identifying potential bankruptcies prior to filing allows businesses to respond proactively to recover as much debt as possible before the bankruptcy [...]
What does the Accounts Receivables Management industry need for growth?
We previously wrote a post discussing why understanding debtors is critical for companies operating in the Accounts Receivables Management (or ARM) industry. In that post we detailed the first step in knowing your debtor, which is understanding and appreciating the [...]
The Importance of Knowing your Debtor
The Great Recession of 2007 to 2009 may have ended, but we continue to experience a jobless recovery. With millions still out of work, and the likelihood that many will begin to exhaust their unemployment benefits, the picture is likely [...]
What Creditors should do about Bankruptcy Fraud
In prior posts we discussed the problem of bankruptcy fraud and the most common types of fraud. The problem may seem daunting, but there are some things creditors should do – or at least consider – in order to avoid becoming victims.
The 4 Most Common Types of Bankruptcy Fraud
In an earlier post we discussed the problem of bankruptcy fraud as it relates to creditors. But what exactly is bankruptcy fraud?
What Creditors Need to Know about Bankruptcy Fraud
This post is the first of a 3-part series that will look at the problem of bankruptcy fraud, the types of frauds creditors should watch for, and the steps creditors can take to avoid becoming a victim.
Taking the Pulse of the Receivables Management Industry: A Recap of ACA International’s 72nd Annual Convention & Expo
Last week I attended the annual conference of The Association of Credit and Collection Professionals in Dallas, Texas. I’ve been attending this conference for many years on behalf of LexisNexis and am always impressed with the wealth of new information and insight I obtain about the industry at large and in regard to specific topics such as compliance, technology, and best practices.
White Paper: Usage of Wireless Phones in the Debt Collections Process
Get a better understanding of appropriate situations in which organizations can attempt to collect a debt via text message or cell phone call.
Consumer Economic Snapshot: Comparing Februaries
Each quarter, Know Your Debtor – a newsletter produced by insideARM.com in collaboration with LexisNexis – provides a statistical snapshot of the financial health of the U.S. consumer. As economies are fluid, we thought it would be interesting to compare last year’s data with the most recent period where data is available: February 2011.
What Creditors should do about Bankruptcy Fraud
In prior posts we discussed the problem of bankruptcy fraud and the most common types of fraud. The problem may seem daunting, but there are some things creditors should do – or at least consider – in order to avoid becoming victims.
The 4 Most Common Types of Bankruptcy Fraud
In an earlier post we discussed the problem of bankruptcy fraud as it relates to creditors. But what exactly is bankruptcy fraud?
More Accounts, More New Collectors…More Skip Tracing
Skip tracing is a high priority in any collections environment, and developing this skill set in your staff is absolutely critical. It will be even more imperative to have a retooled skip tracing strategy as new accounts flood the ARM industry in the midst of economic recovery.
The Worst Case Scenario for Third Party Collections
Laws are changing, the economic outlook for consumer credit has never been worse, and a tidal wave of public sentiment is turning reliable collection agency clients against them. Could uncontrollable forces be conspiring to end the contingency debt collection industry as we know it?
