About The Authors
Rob Fite
Rob Fite is Vice President of Receivables Management Solutions for the LexisNexis®, and brings with him nearly 20 years of experience in the fields of collections, credit, and risk management.
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Tom Sizer
Tom Sizer is Director of Receivables Management Product Management at LexisNexis®.
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Linda Straub Jones
Linda Straub Jones is the Bankruptcy Product Consultant for the LexisNexis Banko products at LexisNexis and has over 25 years experience in the credit/collections space.
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Mike Dozier
Mike Dozier is a Product Consultant at LexisNexis with 25 years of collections experience, responsible for developing solutions for the collections and recovery industry.
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Denise Cross
Denise Cross is a Senior Vertical Solutions Consultant at LexisNexis with over 24 years of collections operations experience and her primary focus is workflow analysis and design.
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David Noll
David Noll is a Product Manager responsible for developing Batch Solutions for the Collections and Recovery Industry at LexisNexis.
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Patrick Lunsford
Patrick is the senior editor of insideARM.com. Patrick edits the ARM insider and all content appearing on insideARM.com.
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Author Archives: Patrick Lunsford
Asset Class Diversification Doesn’t Come Over Night
With the volume drought in the credit card sector in full swing, a common theme among credit card focused debt collection agencies is the concept of diversifying into other debt classes, such as auto or student loans. The thought is [...]
Debtors to Get More Protection from Collection Under New Regulator
The new Consumer Financial Protection Bureau (CFPB) officially opened for business in July. Mandated by the Dodd-Frank financial reform package that was passed in 2010, the CFPB will be the new federal regulator for the debt collection and accounts receivable [...]
What does the Accounts Receivables Management industry need for growth?
We previously wrote a post discussing why understanding debtors is critical for companies operating in the Accounts Receivables Management (or ARM) industry. In that post we detailed the first step in knowing your debtor, which is understanding and appreciating the [...]
The Importance of Knowing your Debtor
The Great Recession of 2007 to 2009 may have ended, but we continue to experience a jobless recovery. With millions still out of work, and the likelihood that many will begin to exhaust their unemployment benefits, the picture is likely [...]
Consumer Economic Snapshot: Comparing Februaries
Each quarter, Know Your Debtor – a newsletter produced by insideARM.com in collaboration with LexisNexis – provides a statistical snapshot of the financial health of the U.S. consumer. As economies are fluid, we thought it would be interesting to compare last year’s data with the most recent period where data is available: February 2011.
The World Wide Web of Collections
A debtor named Jane logs on to a Web site at 11:45 one Wednesday night to satisfy her debt. She enters her account identification number and is greeted by Mya, a photo-realistic avatar that steps her through the payment process, answering any questions Jane might have along the way.
The Looming Economic Recovery: Is ARM Ready?
The characterization of an economic recovery as “looming” may be somewhat off-putting to most. After all, we’re all in this economy thing together, and a recovery is needed in every sector. But some in the ARM industry might be blindsided when liquidation improves.
The Consumer Bankruptcy Landscape
When long-awaited bankruptcy reform legislation was passed in 2005, it came with a promise of lower overall consumer filings going forward and stricter rules for those that did seek protection.
Understanding the Shift Toward Consumers in the ARM Legal Landscape
ARM leaders would be well-advised to understand the current legal and regulatory environments governing the industry. There have been major changes recently and even larger ones may be to come.
Understanding Debtors in a New Technology Environment
The accounts receivable management industry has long been a leader in adopting certain technologies, like analytics. But decision-makers must now take steps to adjust to debtors’ use of mobile communications and the Internet.
The Worst Case Scenario for Third Party Collections
Laws are changing, the economic outlook for consumer credit has never been worse, and a tidal wave of public sentiment is turning reliable collection agency clients against them. Could uncontrollable forces be conspiring to end the contingency debt collection industry as we know it?
