Posted by Mary Wisniewski, Collection Technology.net

Sometimes a little help can go a long way.

And skiptracers just got an assistance injection, with LexisNexis Risk Solutions recently unveiling a tool that helps users navigate the skiptracing labyrinth.

Dubbed Skip Wizard, the tool assists users with “intelligently” searching for individuals, explains Robert Fite, vice president of LexisNexis Receivables Management Solutions. How? By walking the user through the appropriate collection steps based on the balance expected to be collected.

“A lot of organizations will only allow collectors to search for phone information in a limited way,” Fite says. “If they did one more search, they could get it right.”

The Wizard aims to guide them to this successful hit. The target user? Someone newer to collections or skiptracing.

Looking ahead, LexisNexis is working on a contact database management tool that warns collectors when they shouldn’t dial someone based on historical calls. For example, the technology would alert a collector to avoid calling a neighbor, if it’s already been proven to be a wrong number.

“This is where the industry is going,” says Fite. “Controlled and tightly integrated management.”

View Mary Wisniewski’s original posting at CollectionTechnology.net.

This entry was posted on Tuesday, June 15th, 2010 at 2:02 pm and is filed under Receivables Management Solutions. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.